Sharing is caring. Please treat ekar like your own car. Service fees are charged to ensure ekars are always in good condition for everyone.
| Fees for an unsuccessful charge, cheque bounce, or payment rejected by credit or debit card issuer | Transaction of less than AED 10 = AED 1 Transaction above AED 10 = 10% upto AED 50 |
| Non-refueling of the Dubai PPM vehicles when at or below a 1/4 | 100 AED |
| In case of an accident, an additional fee for not providing a police report within 3 days of the incident | 500 AED |
| Smoking inside the ekar vehicle | 500 AED |
| For all vehicles: parking outside of authorized parking zones | 150 AED |
| Lost Keys - Actual amount charged by the agency + AED 150 admin fee | Actuals + 150 AED |
| Parking/Speeding ticket less than AED 200 | 55 AED |
| Refueling / top-up of ekar-x fleet | Actual + 50 AED Admin Fee |
| Other charges for example: number plate loss, tampering with Salik / VIP / vehicle logos, tint removal, etc | Actuals + 150 AED |
| Fee for Legal Cases | AED 150 + Actual Fee Paid to the Court |
| Tesla Dubai Carshare Overmileage Fee | AED 1.5/km |
| All delayed reservations are applicable for a penalty fee of a minimum | 315 AED |
| A security deposit fee is mandatory for users with tourist/visiting visa (refundable in 30 days after the last reservation upon account cancelation) | 2,000 AED |
| For any legal formalities, an additional fee will be applicable 15% of the total decline amount + any legal fees, document charges, court fees etc (as per actuals) | Actuals + 15% |
| Non Refueling (Subscription Leasing Vehicles) | Actual + AED 50 Admin Fee |
| Unsecured vehicle fee | 150 AED |
| Salik/Toll (Dubai/Abu Dhabi) | 5.25 AED |
| Drained battery fee or leaving the headlights on | 250 AED |
| Parking/Speeding tickets charge more than 200 | 100 AED |
| Loss of use fee (e.g. Impounded vehicle) | 150 AED |
| Excess Amount fee in case of Accidents (irrespective of the nature of the damage) | 3000 AED |
| Excess amount fee in case of Accidents (irrespective of the nature of the damage) for drivers meeting any of the following criteria: possessing a driver's license of less than 6 months old, under 25 years of age. | 6000 AED (For Economy Cars) 15000 AED (For Premium Cars) |
| In the case of obtaining CDW additional insurance (not applicable for drivers possessing a driver's license of less than 6 months old, under 25 years of age) | 50% of the Excess amount fee |
| In the case of obtaining Super CDW additional insurance (not applicable for drivers possessing a driver's license of less than 6 months old, under 25 years of age) | No Excess Amout Fee |
| Unused reservation fees | 5 AED |
| Towing/recovery charges (oneway) | 250 AED |
| Delivery charges for rental vehicles irrespective of the no of days booked | 99 AED |
| Excess Loss of Use (Delayed Police Report, Impounded Vehicle, Vehicle not Usable by Customers Fault) per Day | 100 AED |
| Penalty fees for not switching off the ignition, or forgetting to return the key inside the terminal | 200 AED |
| Payment gateway fee per booking (Does not apply if you are paying with credits from your e-wallet) | 2.5 AED |
| Accident admin fee for Tesla - Excess amount in case of Accidents (irrespective of nature of the damage) | 5,000 AED |
| Non-charging of Tesla vehicles when at or below 50 km driving range | 150 AED |
| Penalty for ending the reservation in another city. Our members are required to end their reservation in the same city where they started their reservation. | 500 AED |
| Cancellation fee | 5 AED |
| If the car is impounded by police or any other government authorities actual penalty, towing charges, and admin fee will be levied | |
| Actual penalty + AED 350 | |
| Accident Fee in case of total loss (except for Tesla, Landrover & Alfa Romeo Giulietta). An additional 20% of the total vehicle claim amount will be charged if the UAE DL is less than 6 months old or the customer's age is less than 25 years | 4,000 AED |
| ADDITIONAL | |
| credit card validation fee | 1 |
| additional driver | Pay Per Minute vehicles: 6AED per Pay Per Minute reservation 20 AED per Daily reservation Long Term vehicles: 20 AED per Daily reservation 50 AED per Weekly reservation 250 AED per Monthly reservation |
| car delivery charges | 99 |
| Over mileage charges | 1 AED to 5 AED per km depending on car type |
| Lost & Found (Items will be scrapped if not collected within 90 days from the date we inform the customer) | AED 30 |
| In case of accidents (unknown party & underneath damages), if no police report is provided by the user, CDW will not be applicable and the user will be liable to pay the actual repair cost plus an admin fee of AED 500 | Actual Repair Cost + 500 AED |
| Excessive cleaning fee (Dry Trash/Dirt) | AED 75 |
| Excessive cleaning fee (Stains, Wet Trash, Pet Hair) | AED 200 |
| Excessive cleaning fee (Deep Cleaning, Food Stains, Spilled Tee/Coffee) | AED 300 |
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