Fees
Created by fresh works, Modified on Thu, 25 Jul at 4:37 PM by Tarek Abouzeid
Sharing is caring. Please treat ekar like your own car. Service fees are charged to ensure ekars are always in good condition for everyone.
Fees for an unsuccessful charge, cheque bounce, or payment rejected by credit or debit card issuer | Transaction of less than AED 10 = AED 1 Transaction above AED 10 = 10% upto AED 50 |
Parking fee when ending the trip in Premium zones color Amber on the app | 10 AED |
Parking fee when ending the trip in any RTA parking area | 5 AED |
In case of an accident, an additional fee for not providing a police report within 3 days of the incident | 500 AED |
Smoking inside the ekar vehicle | 500 AED |
For all vehicles: parking outside of authorized parking zones | 150 AED |
Lost Keys - Actual amount charged by the agency + AED 150 admin fee | Actuals + 150 AED |
Parking/Speeding ticket less than 200 AED | 55 AED |
Parking/Speeding tickets charge more than 200 AED | 100 AED |
Refueling / top-up of ekar-x fleet | Actual + 50 AED Admin Fee |
Other charges for example: number plate loss, tampering with Salik / VIP / vehicle logos, tint removal, etc | Actuals + 150 AED |
Fee for Legal Cases | AED 150 + Actual Fee Paid to the Court |
A security deposit fee is mandatory for users with tourist/visiting visa (refundable in 30 days after the last reservation upon account cancelation) | 2,000 AED |
For any legal formalities, an additional fee will be applicable 15% of the total decline amount + any legal fees, document charges, court fees etc (as per actuals) | Actuals + 15% |
Non Refueling (Subscription Leasing Vehicles) | Actual + AED 50 Admin Fee |
Unsecured vehicle fee | 150 AED |
Salik/Toll (Dubai/Abu Dhabi) | 5.25 AED |
| Parking fee by Salik | Actual + 20% admin fee |
Drained battery fee or leaving the headlights on | 250 AED |
Loss of use fee (e.g. Impounded vehicle) | 150 AED |
Insurance Excess Amount fee in case of accidents, irrespective of the nature of the damage for a driver possessing a driving license that is less than 6 months old from the license issuance date or a driver who is under 25 years old at the time of the accident | 6000 AED for economy vehicles & 15000 AED for premium vehicles, with no reduction or waiver of the charges |
Insurance Excess Amount fee in case of accidents in all other cases, irrespective of the nature of the damage ("Standard Insurance Excess Amount Fee") | 3000 AED |
In the case of opting for CDW additional insurance (note: this cover is applicable only for driver who has a license of at least 6 months old from the date of its issuance and for a driver who is over 25 years old at the time of the accident) | 50% of the Standard Insurance Excess Amount Fee will be charged |
In the case of opting for Super CDW additional insurance (note: this cover is applicable only for driver who has a license of at least 6 months old from the date of its issuance and is over 25 years old at the time of the accident) | No Standard Insurance Excess Amount Fee will be charged |
Unused reservation fees | 5 AED |
Towing/recovery charges (oneway) | 250 AED |
Delivery charges for rental vehicles irrespective of the number of days booked | 99 AED |
Excess Loss of Use (Delayed Police Report, Impounded Vehicle, Vehicle not Usable by Customers Fault) per Day | 100 AED |
Penalty fees for not switching off the ignition, or forgetting to return the key inside the terminal | 200 AED |
Payment gateway fee per booking (Does not apply if you are paying with credits from your e-wallet) | 2.5 AED |
Accident admin fee for Tesla - Insurance Excess amount in case of Accidents (irrespective of the nature of the damage) | 5,000 AED |
Non-charging of Tesla vehicles when at or below 50 km driving range | 150 AED |
Penalty for ending the reservation in another city. Our members must end their reservation in the same city where they started their reservation. | 500 AED |
If the car is impounded by police or any other government authorities actual penalty, towing charges, and admin fee will be levied | Actual penalty + AED 350 |
Accident Fee in case of total loss (except for Tesla, Landrover & Alfa Romeo Giulietta). An additional 20% of the total vehicle claim amount will be charged if the UAE DL is less than 6 months old or the customer's age is less than 25 years | 4,000 AED |
credit card validation fee | 1 |
Over mileage charges | 1 AED to 5 AED per km depending on car type as mentioned on the app |
Lost & Found (Items will be scrapped if not collected within 90 days from the date we inform the customer) | AED 30 |
In case of accidents (unknown party & underneath damages), if the user provides no police report, CDW and SCDW will not be applicable and the user will be liable to pay the actual repair cost plus an admin fee of AED 500 | Actual Repair Cost + 500 AED |
Excessive cleaning fee (Dry Trash/Dirt) | AED 75 |
Excessive cleaning fee (Stains, Wet Trash, Pet Hair) | AED 200 |
Excessive cleaning fee (Deep Cleaning, Food Stains, Spilled Tee/Coffee) | AED 300 |
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