Parking and Fuel

Created by fresh works, Modified on Wed, 13 Dec 2023 at 02:53 PM by Mayada Abuzahra

IS FUEL FREE?


Fuel is free for all pay-per-minute vehicles in Dubai. All vehicles have VIP Chips. 


You can refuel the pay-per-minute cars in Dubai at ENOC and EPPCO gas stations.
For long-term bookings in Dubai & Abu Dhabi, users will have to cover the cost of fuel as it's not free.


 


WHAT FUEL DOES EKAR USE?
We use 'special' fuel at EPPCO and ENOC stations.


 


HOW MUCH FUEL SHOULD I LEAVE IN THE EKAR WHEN I END MY TRIP?


Upon ending your trip for pay-per-minute vehicles, ensure that at least 1/4 of fuel is in the fuel tank for the convenience of the next user. Customers will receive a standard credit for refueling the vehicles which are below 1/4 fuel level only. Not maintaining a sufficient fuel level is subject to an additional fee of AED 100.

For long-term vehicles, please take images of the odometer and fuel gauge at the start and end of the trip. Make sure to end the trip with the same fuel level to avoid the penalty of actual fuel deficit plus the AED 50 ekar admin fee.


 


WHAT SHOULD I DO IF MY EKAR VIP TAG DOES NOT WORK?


In any case, if your ekar VIP tag does not work, ekar will reimburse you for refueling by adding driving credits to your e-wallet. You will have to submit a copy of your bill to help@ekar.me to claim the reimbursement.


WHAT SHOULD BE THE DRIVING RANGE IN TESLA VEHICLES AT THE END OF THE TRIP?


Tesla cars should be left within a minimum driving range of 50 km to the nearest charging station to avoid the non-charging penalty of AED 150.


 


WHAT SHOULD I DO IF MY EKAR VIP TAG IS MISSING?


Be sure to check the fuel tank door and cap for the VIP tag or smart chip. If it is not in the fuel tank cap or the car, report the missing VIP tag immediately to 600 567564 or email us at help@ekar.me.


 


IS PARKING FREE?


Dubai Pay Per Minute:


Parking is free for ABCDEFGHK zones for our pay-per-minute vehicles. However, at the end of the trip or during the stopover (in an active reservation if the car is parked in any RTA Zone), you would need to notify us about the parking zone either through the app or by email.


 


Long Term Vehicles


You are also responsible to pay for all parking during your trip in an ekar X Long-Term Rental. Also, please inform us about the parking at the end of the trip. You can notify us via the app, email, or over the phone.


 


Ending the trip is not allowed in the below areas:


Gated Communities


Malls


Underground/Basement/Private parking


Unpaved Sandy parking areas


Jebel Ali


DIP


JAFZA


DAFZA


Dragon Mart


I, J, E & L zones of RTA


DWC 


Industrial City


Outside Geofence


Airports


 


In case the trip has ended in any of the above locations, an unauthorized parking penalty of AED 150 will be levied.


 


Long Term Vehicles in Abu Dhabi


Parking is free for all vehicles under the daily booking in standard Mawaqif non-residential parking dedicated bays only. In case if the car is booked on a weekly booking and further extended, the parking will not be free.


 


Ending the trip is not allowed in the below areas:


Mawaqif Premium Parking


Mawaqif Residential Parking


Mawaqif Villa Parking


Gated Communities


Malls 


Underground/Basement Parkings


Unpaved Sandy parking areas


Outside the Geofence


Airports


 


In case the trip has ended in any of the above locations, an unauthorized parking penalty of AED 150 will be levied.


 


Tesla Dubai (Carshare)


Parking is not free for electric vehicles in Dubai except for the EV designated parking bays with a maximum limit of 4 hours only. You are also responsible to pay for all parking during your trip in an ekar X Long-Term Rental. Also, please inform us about the parking at the end of the trip to avoid any fines. You can notify us via the app, email, or over the phone.


 


Please ensure to end the reservation in any RTA parking zone except I, J, E & L or open free paved parking within the defined geofence. At the end of the reservation, the vehicle should be left with a minimum of 50 kms driving range to avoid any penalty.


 


Ending the trip is not allowed in the below areas:


Gated Communities


Malls


Underground/Basement/Private parking


Unpaved Sandy parking areas


Jebel Ali


DIP


JAFZA


DAFZA


Meydan


Dragon Mart


I & J zones of RTA


DWC 


Industrial City


Outside Geofence


Airports


 


In case the trip has ended in any of the above locations, an unauthorized parking penalty of AED 150 will be levied.


 


Note:


Due to security reasons, leaving the vehicle near the embassies/consulate is not allowed by the authorities. Hence, it's the user's responsibility to ensure that the car is parked in the standard mawaqif parking area or any other RTA zone within the geofence. In case the vehicle is impounded or any fine is issued, the same will be charged to the user who ended the trip.


 


Ending the trip in different emirates is not allowed 


 


 

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