MY LICENSE OR ID EXPIRED, HOW DO I UPDATE THEM ON MY ACCOUNT?
Send us an email at help@ekar.me with your new license or ID, and we will help you update your account.
HOW DO I VIEW ALL MY PAST TRIPS?
You can view all your trips by opening the ekar app and selecting 'View All Trips' from the navigation menu.
HOW DO I GET AN INVOICE FOR MY TRIP?
Your invoice will be sent to your registered email address once generated. You can also download a copy of your invoice on the app by going through the 'view all trips' option. For any additional details or clarifications, you can contact us at help@ekar.me
HOW DO I UPDATE MY PAYMENT DETAILS?
You can update your payment details by opening the ekar app and selecting 'Update Payment Details' from the navigation menu.
HOW DO I CANCEL OR DELETE MY ACCOUNT?
E-mail us at help@ekar.me; our team will assist you in closing your account. Your ekar account will be closed 30 days after the last booking date.
HOW DOES AN ACCOUNT GET BLOCKED OR SUSPENDED?
A user's account will be blocked or suspended due to the following reasons:
1. Declined payments
2. Expired Documents
3. Violation of the ekar member agreement
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